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"Had bowel op may 16"

About: Royal United Hospital

Here we are 4 pre ops later and 3 cancelled ops later,got in touch with pals which are brilliant,told surgeon they can't cancel next op so 8 days before op due had a phonecall to say they are transferring me ( they can't cancel) to another surgeon who is not experienced at all.have to keep this appointment tomorrow or they will assume I don't want operation.i need to find out if I can refuse this but bet I can't.so RUH BATH,you need to put patients feelings first.i am a strong person and I'm afraid they have destroyed all faith in doctors and surgeons.this will be my 8th operation if I ever get it.you have completely destroyed me inside and out,hope you are now satisfied,maybe I should be a dog they wouldn't be left in this situation,they would say it was cruel.well that's what I think as well.Get your act together.No one should be treated like this.keep well away that's my opinion.

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Responses

Response from Royal United Hospital 6 years ago
Royal United Hospital
Submitted on 26/06/2017 at 14:39
Published on nhs.uk at 15:32


I am so very sorry to read of your recent experiences of the RUH and I apologise for the distress caused by this situation.

Our goal is always to provide the most appropriate care and treatment to our patients.

I have spoken with my colleague in the PALS department who has explained your situation, she has also offered to discuss the circumstances of your elective treatment with you, please contact our Patient Advice and Liaison Service on 01225 825656 or via email at ruh-tr.PatientAdviceandLiaisonService@nhs.net

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