I had an outpatients appointment at The Borders General Hospital a few weeks ago. Very busy at work at the moment and appointment time that I was given wasn't great for me. However, managed to contact them and arrange a date that suited me and got the first appointment of the day 08: 30 which was great. No chance of being delayed I thought.
Unfortunately when I arrived just after 08: 25 the shutters were down at the reception and no one around. Managed to track a nurse down just before 08: 30 who advised me I was early and that reception would be open soon. Sure enough just after 08: 30 things seem to come to life and was advised where to sit and wait, clock ticking. Eventually got seen athe 08: 52, 22 minutes late.
No apology for the delay but I must say all the staff were friendly, caring, thorough and professional. I just found the wait really frustrating, especially as I had arranged my work around an 08: 30 appointment. What's the point of arranging 08: 30 appointments if they cannot be fulfilled? I suppose I should be lucky that I wasn't last on the list that morning.
"delayed appointment"
About: Borders General Hospital Borders General Hospital Melrose TD6 9BS
Posted by Felton (as ),
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