This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

This is very frustrating for some people

Posted By AEJ

"This is very frustrating for some people"

About: Heartlands Hospital / Ophthalmology

(as a carer),

There is absolutely no point telling people they will be coming back " in about 3 weeks" for a follow up appointment then six weeks later being told there is still no appointment available.

this is the eye clinic in heartlands hospital Birmingham, . my dad had an appointment on May 9th he was told, and I was there with him so he is not mistaken, that we would be called back in about three weeks for lazer eye treatment.

Today 6 weeks later I have been told he is not even listed for an appointment yet.

Stop telling patients things that are not true and if you dont know how long it will take check on the computer or just say i dont know.

This is very frustrating for some people and it worries them when they dont hear anything or think they have missed their appointment.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 6 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 05/09/2017 at 17:18
Published on Care Opinion on 06/09/2017 at 10:08

Dear AEJ

Thank you for your post regarding your father's appointments in the Ophthalmology Department at Heartlands Hospital.

My apologies for any delay in acknowledging your comments, I am disappointed to note that you are frustrated and unhappy with conflicting information given regarding the timeframe for appointments.

I would very much like to examine your Dad's patient experience in more detail but would require some more information from you to enable me to do that.

Can I please ask you to contact me at your convenience? I would be most grateful. I can be contacted on 0121 424 0808 (9am - 3.30pm Monday to Friday, with a voicemail service in operation at all other times) or by email: marie.helebert@nhs.net

I hope this is acceptable and once again thank you for posting your feedback, patient experience is very important to us and feedback such as yours enables us to examine services and make changes where possible to improve the patient experience overall.

I look forward to hearing from you.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k