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unable to contact the ED

Story from nhs.uk

"unable to contact the ED"

About: Royal Derby Hospital / Emergency department

I called today to refer a patient to the ED. I was put through to a number with an answerphone message saying they were busy and to call back later. I have never experienced this in a UK ED.

I called back and explained this to the operator who said they have this message on 24 hours a day. This is entirely unacceptable, an absolute disgrace

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Responses

Response from Royal Derby Hospital 6 years ago
Royal Derby Hospital

Submitted on 22/06/2017 at 15:08
Published on nhs.uk at 16:32

Good afternoon

Thank you for contacting the Trust about your recent experience with our ED department. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement.

I would like to invite you to discuss the matter further so that we can take your concerns forward. Please contact the PALS office on 01332 785156, we are open Monday to Friday 09:00 to 5:00 and outside of these hours the answer phone is in operation. If you would prefer to email please use, dhft.contactpals@nhs.net. You can attend the office without an appointment or ring for a specific date and time if that would suit better.

Patient Advice and Liaison Service (PALS)

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