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"I'm moving house to avoid being readmitted here"

About: The Great Western Hospital

I was taken to A&E with severe stomach cramps. Paramedic on scene was incredible and really helpful.

I was asked to reiterate my story multiple times to various staff members. It does grate on you when you are already in pain and heavily medicated. This made me snappy and sarcastic but I was unable to explain why because of the medication. Of course I was seen as difficult.

I was taken to a ward for stomach and bowels. I am young (24) and I believe this was taken into consideration with the treatment I received on this ward, who are used to elderly populations. I was put on IV fluids, I was not communicated with about any procedures, other than the fact that they would happen "at some point" - I was in a state of ambiguity for 48 hours where nothing but "at some point" was reiterated. at midnight. I was told I will have an invasive procedure in an hour. Two hours passed, I mentally prepared myself - called my parents and friends etc - nothing happened. They cancelled it without telling me. If I didn't ask they wouldn't have told me.

I was accused of "gallivanting off around the hospital" (I went and spoke to my boss in the café downstairs) as well as detaching myself from the fluids to do this supposed gallivanting ( a nurse detached me so I could shower). I am not passive and I was reprimanded for this. I was told I could not speak to my doctor about my treatment because I wasn't in bed. There's no set time, I can't wait in anticipation for a ten minute consultation all day.

Patients came up to me, noticing my advocating stance, and started confiding in me about their anxieties, primarily not being communicated with and being left for long periods of time with no idea about their treatment.

I was discharged at 9:30 PM (I was told to be discharged at 0800 that morning). Nobody asked how I was getting home, whether I had a home, whether I was OK. I have no family in Swindon, I don't drive. I was handed a prescription of painkillers and told that that was my life now.

The next day I arranged a private scan and it turned out that I had a stomach infection. I spent 9 days in hospital and nothing was diagnosed.

I had an episode of pain recently, and I developed a panic attack because I was terrified of going back to GWH. I am looking to relocate. I can't go through that experience again.

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Responses

Response from The Great Western Hospital 6 years ago
The Great Western Hospital
Submitted on 06/09/2017 at 11:50
Published on nhs.uk at 12:30


Thank you for taking the time to tell us about your negative experiences whilst in A&E and during your ward stay. First may I apologise for the delay in responding to your concerns, we are sorry to hear we did not meet your expectations. We take concerns seriously and are keen to investigate all the issues that you mentioned during your 9 day stay at Great Western Hospital and take action as appropriate. In order for us to do this, please contact our Patient Advice and Liaison Service by emailing pals.team@gwh.nhs.uk or calling 01793 604031 with full details of your concern.

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