"Fantastic centre and facilities,"

I was referred to the Mermaid Centre by my GP and although it was a 'non urgent' referral I quickly received an appointment within 2 weeks which was fantastic. When I arrived the staff were very friendly and welcoming, and my consultant was fantastic, explaining everything in detail and basically very reassuring. I was sent for an ultrasound and unfortunately at this point this is when the level of care I received changed. The sonographer was very abrupt with me the moment I walked through the door, the sonographer explained that they were only scanning me as the consultant had requested this and that usually they wouldn't perform an ultrasound unless something had been found, i.e. A lump (I'd had breast pain for months, hadn't found a lump, my GP wanted to rule out BC). The sonographer very specifically told me that they would only be scanning one section of my breast and no more (the area where the consultant thought they could feel some irregularities). The sonographer very sternly told me to remove my top and lie down. Basically I was made to feel like I was an inconvenience. The sonographer in fact found a small cyst on my breast and it was at this point they informed me that they would scan my whole breast to double check further. Luckily there was just the one cyst and this could be causing my breast pain. As anyone will know, having to attend such an appointment is a frightening experience & I left feeling upset at the way I had been treated by the sonographer and for this reason it has made me wary about having to revisit again if I needed to.