A non-service totally lacking in empathy, understanding, professionalism, efficiency or effectiveness. Surely if you are providing a service for those over 65 with multiple morbidity, you have to accept that as people age they feel vulnerable, scared, as I did this morning and so to have a nurse who felt more interested in intimidating me with their rules and regulations, threatening me with reminders that they had a colleague listening in who would testify to the fact the they, the nurse, were doing everything right, gave me no help at all. You may be doing things right as per your protocols but are you doing the right things? All they have succeeded in doing is making me more stressed therefore more ill. Your website needs to be clearer as to the purpose of the ALFY service so that in future I don't phone up expecting what you clearly cannot deliver. This is not a health service. This is a poor-health creating service.
"Advice Line For You only made me feel worse"
About: NHS Forth Valley NHS Forth Valley
Posted by Aloysious (as ),
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