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"I felt like I was wasting their time"

About: IC24 NHS 111 / NHS 111 (Great Yarmouth and Waveney) James Paget University Hospital / Accident and emergency

(as the patient),

Had to call 111 today.

Seven weeks ago I cracked my ribs in a fall and with not long having a plate screw to my spine I thought better to be safe than sorry so called 101 instead of taking up doctors time, the doctor on the phone went through several questions and decide that I should give it a few weeks and if no better either call back or visit the doctors.

Seven weeks on the pain doesn't seem to be much better and I noticed a burning / stinging sensation so I called 111 back and after going through different questions the doctor said I should go to A&E within the next 4 hrs to get an Xray.

Not being a big hospital fan reluctantly I did what he said. After a 2 hr wait I got to see the nurse who asked what the problem was, as soon as I said I was told to come by 111 and that I had cracked ribs the first thing the nurse said without even asking what made the doctor tell me to come to A&E, was this is not a A&E problem and I should not have been told to come! ! 

The 111 doctor was great but the A&E nurse made me feel I was wasting their time! ! !

Wont bother again


Response from Gilly Carliell, Associate Director of Comms and Engagement, Chief Executive Office, IC24 - a not for profit social enterprise nhs provider

picture of Gilly Carliell

Dear Rodkavodka,

I'm very sorry to hear that you had issues when you attended A&E as directed by our NHS 111 service. I am however, delighted that you found our NHS 111 service helped you. I would like to look into this for you with our colleagues at the James Paget University Hospital so if you could email me - and mark it for the attention of Gilly- I will gladly investigate for you.

Please do let me know and once again thank you very much for contacting us here.

With best wishes,


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Response from James Paget University Hospitals NHS Foundation Trust

Thank you for taking the time to share your feedback with us. I am sorry to learn that you have been in pain and that your experiences, following your recent visit, were not positive. I have shared your comments with the teams involved in your care, however if you would like to discuss this in more detail, please do contact our Patient Advice and Liaison Services on 01493 453240.

Kind Regards

Amanda Hood

Head of Patient Experience and Engagement

Update posted by rodkavodka (the patient)

Thanks for the reply