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Location of out of hour GP service at...

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"Location of out of hour GP service at..."

About: Northwick Park Hospital

There is no clear information about where exactly is out of hour GP services (via 111) are located at Northwick Park Hospital. No signposts what so ever. Advisor from 111 were not sure of the location either.

Most people are thinking Urgent Care is for out of service GP appointments via 111. It happened to us today. Thankfully, the desk receptionist for hour GP services called us while we were waiting in a queue at Urgent Care /A&E building to report to main reception of the hospital.

I think the existing location needs to be highlighted clearly on websites (hospital, GP) and also should be sign posted for visiting drivers.

There no information about this on our GP (Kenton Bridge Medical Centre) 's website. They have highlighted Edgware walk-in center instead.

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Responses

Response from Sue Fenwick Elliott, Head of Patient Experience, London North West University Healthcare NHS Trust 6 years ago
We are preparing to make a change
Sue Fenwick Elliott
Head of Patient Experience,
London North West University Healthcare NHS Trust

Submitted on 12/06/2017 at 13:01
Published on Care Opinion at 13:11

Thank you so much for sharing this valuable feedback. I am sorry that you had such a difficult visit.

We are working to improve our signs and wayfinding, and have recruited some volunteers to help people find their way round the hospital. I shall make sure that this is high up on the list of signs that need to be improved.

I shall also raise the issue of signposting with GP practices.

Best wishes and many thanks

Sue

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