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"Thank you for the excellent care for my son"

About: Royal Hospital for Children and Young People (Edinburgh) / Cardiology Royal Hospital for Children and Young People (Edinburgh) / Neurology

(as a service user),

Thank you for the excellent care from Dr McLellan's Team at the Neuroscience Department of the Edinburgh Sick Kids. Everything was clearly explained to my 9 year old while he underwent an EEG after suffering a nocturnal epileptic seizure in February. Rather than being a scary experience, it turned out to be some fun for my son who was kept engaged and entertained throughout. Following the test, we had the opportunity to discuss the event in more detail, the test results and what to do if a seizure occurred again. We then made our way down to the Cardiology Department where he promptly underwent an ECG. We expected to have to wait for these results by letter, but the technician was kind enough to let us know his heart rhythms were fine. This kind of 'out of the blue' event is incredibly worrying for parents and I left feeling re-assured that further care, support and advice would be quickly available should we need it.

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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 6 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian
Submitted on 18/06/2017 at 10:55
Published on Care Opinion on 19/06/2017 at 11:51


Dear Bebop Kid

Thank you very much for sharing your feedback with us when you had to take your son to the Royal Hospital for Sick Children for an EEG and ECG.

I appreciate this must have been an anxious time for everyone and l was really pleased to hear that the staff were able to make this fun for your son so that he was prepared for what would happen, especially being able to get the reassurance from the technician about your son's heart rhythms all being fine.

I have shared your feedback with the team at RHSC, who I am sure will be delighted with your feedback.

Thank you again.

Jeannette

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