"The ambulance, nursing auxillary ..."
About: Huddersfield Royal Infirmary Huddersfield Royal Infirmary Huddersfield HD3 3EA
Posted via nhs.uk
What I liked
The ambulance, nursing auxillary and support staff were mostly excellent and demonstrated empathy and concern for my wellbeing at all times.
A hospital porter shared his taxi when we couldn't get one due to the bad weather.
What could be improved
Clarity regardng the policy relating to hospital transport and pain relief.
Being left to make our own way home, 9 hours after arriving by ambulance with a badly broken Tibia and Fibula having been told not to put any weight on it.
Customer service, someone to take ownership of a problem and not pass blame to others.
An early decision on whether or not to operate and no mixed messages.
Ensuring any internal ridges in plasters are not pressing on new wounds - or better still, not having obvious and sharp ridges insde back slabs.
That doctors and consultants demonstrated the same communication skills, empathy and respect that most other hospital staff do.
The ambulance, nursing and other support staff were mostly brilliant.