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"Haematolgy"

About: Royal Stoke University Hospital / Clinical haematology

After falling ill and a full day in A&E,

I was visited by a Consultant,

I got the impression very quickly that this consultant was highly competent and thorough. I felt reassured that I now have one person who is taking ownership of trying to find out why I am ill.

I have since visited the Haematology department a number of times and have been impressed in how it is run and operates. When it comes to the Consultant, they represent what I believe a good consultant should be; understanding , professional, efficient, genuine and honest.

A lot of consultants could learn from this one if they approached patients in the same way.

I have since decided to label them "the blood detective".

Due to some complications and my symptoms evolving I am still not out of the woods. However, a thank you to " the blood detective" and the Haematology team you have reignited my believe that the NHS can be efficient as well as caring.

Well done.

Please pass on my thanks.

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Responses

Response from Royal Stoke University Hospital 6 years ago
Royal Stoke University Hospital
Submitted on 02/06/2017 at 16:55
Published on nhs.uk at 18:33


Thank you so much for your lovely feedback which I will pass onto the team. It is great that you feel so well looked after and I am sorry to hear that you are still unwell. Please accept my best wishes for a full recovery.

Kind Regards

Angela Grocott

Head of Patient Experience

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