This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"A@e terrible"

About: Royal Surrey County Hospital / Accident and emergency

Sent in by GP yesterday with suspected DVT. Booked in, assessed 90 mins later- nurse didn't even look at leg, another 2 hours later still no one came, I asked at reception as I have 2 kids to pick up from challengers, anyway I had to go they gave me an injection in my stomach and was told to come back the next morning and I would get seen straightaway at the Ultrasound department. Anyway I am still here- been waiting 90 mins already- staff not interested to here I have already been waking yesterday- total unorganised mess and the staff in these departments do not care

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Surrey County Hospital 6 years ago
Royal Surrey County Hospital
Submitted on 05/06/2017 at 11:55
Published on nhs.uk at 12:31


Thank you for taking the time to share your feedback, which is always gratefully received.

Here at Royal Surrey we strive to provide the very best care and I am disappointed to read that on this occasion we appear not to have delivered that.

All concerns are taken extremely seriously.

Could you please email rsc-tr.communications@nhs.net, so that we can investigate your experience.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k