This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Morning appointment for Barrett's Aesophagus..."

About: Blakelands NHS Treatment Centre

The Reception area was comfortable and relaxed.

I was taken to a cubicle on time by a friendly nurse.

My name, date of birth and address were checked

Questions on my current health, medication, any metal in my body and my general attitude to the procedure were asked.

My blood pressure, temperature and heart rate were taken.

The procedure was explained.

I was given a clean gown.

I was taken to another area where another nurse checked my name and date of birth.

The information sheet I had filled in and Consent Form were checked.

An identification wrist band was put on my arm.

The consultant introduced themselves and checked my name and date of birth. Their manner was reassuring and made me feel relaxed.

They explained the procedure and the Consent Form which I then signed..

I was taken to the theatre and the consultant introduced the two nurses who were very pleasant and relaxed.

A spray was applied to my throat and I lay on my side.

The equipment was inserted in my mouth and throat and the procedure began.

One nurse kept clearing my mouth and I felt calm throughout.

The consultant carried out the procedure helped by the other nurse in a very efficient and professional manner.

Biopsys were taken carefully.

When the procedure was completed I was immediately informed of their findings subject to the biopsy results which was very reassuring.

I was taken to a cubicle, given water, and allowed to recover.

My blood pressure and heart rate were checked.

I was provided with the paper report on the result of the procedure with information sheets and advice leaflets on Barrett's and acid reflux

A letter was provided for me to give to my doctor and I was told to make an appointment with my doctor in approximately 4 weeks for the results of the biopsy's.

Overall Blakelands Hospital were first class in their treatment of me in every way.

They made, what for me was a daunting experience, very comfortable and reassuring. Well Done!

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Blakelands NHS Treatment Centre 6 years ago
Blakelands NHS Treatment Centre
Submitted on 30/05/2017 at 11:19
Published on nhs.uk at 12:33


Thank you for taking the time to leave such a detailed account of your time at Blakelands Hospital. I am sure other future patients will benefit from you review in regards to what to expect from their procedure at Blakelands Hospital. I am delighted to hear that our staff made you feel assured and comfortable throughout and made your experience positive.

Many thanks,

Harriet

Marketing Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k