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"A thankyou to the staff at the magnolia centre"

About: York Hospital

I received a letter for further investigation of a recent mammogram that I had at scarborough hospital. I am 45 and have mammograms once a year at scarborough hospital due to a family history of breast cancer. Of course, like most women, I can't help but find mammograms so completely unnatural, but felt it of course essential. However, I did question whether to attend this appointment for further investigation. Due to the nature of the unnatural ness of this procedure, and my own naive ness and trusting nature, i started to question the whole validity and ethics of such a seemingly intrusive procedure.I checked a few worries up on line. Do these procedures actually cause breast cancer? Etc etc. just simple natural worries. However, I realised that checking this on line only opened up an exhausting and confusing can of worms. As the internet will do. Leading to too many questions and concerns and mistrust and paranoia. Just a waste of time really.

I can't forget that a hospital saved my niece from losing her limbs through menningitis (being wired up is 'not natural', but it saved her life). My Father recently regained his sight through hospital procedure, which has enriched his life beyond belief.

So yes, this gave me courage to trust. The Magnolia Centre was actually a pleasure to visit. Really lovely waiting rooms and completely genuine, lovely, kind and great staff. It was such a gentle nice normal real place. I was treated with complete respect and compassion by the staff and the consultant who carried out the necessary procedures. It was clear that the staff truly had my best interests at heart, and once I realised and trusted this, I was actually quite overwhelmed by the professionalism and kindness of all the staff involved. And very humbled that my health was being taken so seriously.

I am genuinely so thankful for how I was looked after, reassured, and basically just treated nice. And was taken aback by how nice the place was. Gentle thought had obviously gone into the layout and decor of the waiting rooms.

I didn't feel at any point that I was 'in hospital' and just a number.

I can't stress highly enough how wonderful these people are in their line of work. I honestly felt so lucky I had these professionals looking out for my best interests.

I really hope this may help another woman who maybe hesitant, unsure, scared or confused. There is absolutely no reason to be. I truly believe women here are in brilliant hands. Thankyou al so so much.

Lisa

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Responses

Response from York Hospital 6 years ago
York Hospital
Submitted on 30/05/2017 at 10:35
Published on nhs.uk at 11:31


Dear Lisa

Thank you for taking the time to leave your feedback with us.

I am so pleased that, during what must have been an anxious time, staff in the Magnolia Centre were professional, kind and reassuring and that you found it to be a pleasure to visit. Coming into hospital can be a worrying time and I know that our staff do their best to put people at ease in these situations.

I will ensure that your kind comments are passed on to the staff in charge of the department so that they can pass your feedback on to the staff involved.

I hope that you will have the same, positive experience should you need to use our services again in the future.

With very best wishes

The PALS Team

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