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I thank paramedics, doctors, nurses all staff.

Posted By bunjie

"I thank paramedics, doctors, nurses all staff."

About: Heartlands Hospital / Accident and emergency Solihull Hospital / Cardiology West Midlands Ambulance Service University NHS Foundation Trust / Emergency ambulance

(as the patient),

I was taken in on friday 19th last week after collapsing at home. waited only 10 minutes for ambulance to come. taken to heartlands where I was seen straightaway. checked over and sent to solihull to have a pacemaker fitted. I was in ward 17. I had pacemaker fitted by the afternoon, very quick. went back to ward 17 where I was for a few days. all staff were brilliant, I could not have had better care. I thank paramedics, doctors, nurses all staff.

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Responses

Response from Heartlands Hospital 6 years ago
Heartlands Hospital

Submitted on 13/12/2017 at 14:47
Published on nhs.uk at 16:31

Dear Patient,

Please accept my apologies for the delay in responding to your posting.

Thank you for your lovely comments regarding the care and treatment you initially received at Heartlands Hospital and then at Solihull Hospital.

I am so pleased to read that you were dealt with quickly, first of all by the West Midlands Ambulance Service and then by the A&E and Cardiology teams.

I will be delighted to ensure that your feedback is forwarded to the West Midlands Ambulance Service and the relevant senior management teams at our Trust.

I will ask that your posting is shared with the staff, as I am sure they will be thrilled to read your comments.

Once again thank you for taking the time to provide your comments, as all patient feedback is very important to us.

Best wishes

Miss J. Langham

Patient Services Officer

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Response from Regional Head of Patient Experience, West Midlands Ambulance Service 6 years ago
West Midlands Ambulance Service

Submitted on 13/12/2017 at 15:25
Published on Care Opinion at 16:34

Dear Bunjie,

Thank you for your comments, if you could consider contacting the Patient Experience Team on telephone number 01384 246366 or via email at pals@wmas.nhs.uk we can then pass your comments to our ambulance crews.

Thanks again

regards

Marie

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