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Excellent Accident & Emergency

Posted By Lisa283

"Excellent Accident & Emergency"

About: East Surrey Hospital / Accident and emergency

(as a relative),

- Every single member of staff was excellent from the cleaners, nurses, HCAs, porters, laboratory staff (rapid results), x-ray staff (rapid X-ray) and doctors.

- Provided rapid assessment in a calm, polite, understandable manner.

- Provided pain relief and fluids quickly for my relative which had an immediate beneficial effect.

- Provided reassurance of what would happen next and the differential diagnosis.

- The calm manner and confidence of all the A&E team allowed me to have faith that my relative was in the best place for their care.

- Thank you to all the A&E team! Including the ambulance staff who were excellent in their calm, rapid assessment and were cracking jokes to normalise the frightening situation.

- Made me proud and thankful for the NHS and to work in the NHS.

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Responses

Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust 6 years ago
Cathy White
Patient Experience Lead, Patient Experience Team,
Surrey and Sussex Healthcare NHS Trust

Submitted on 19/06/2017 at 09:38
Published on Care Opinion at 12:21

Dear Lisa283,

As an organisation one of our four values is 'One Team' and so it is always great to hear that patients and their relatives experience our staff living that value and working together so well.

I will pass your comments and appreciation on to the staff in our emergency department who will be pleased to hear that the speed of assessment and pain relief, along with reassurance and good communication gave you confidence that your relative was receiving the best possible treatment.

Thank you for posting your story.

Kind regards,

Cathy White

Patient experience lead

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