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Wonderful experience

Posted By Known421

"Wonderful experience"

About: Crosshouse Hospital / Cardiology

(as the patient),

Everything went pretty much like clockwork. It was a wonderful experience.

I had a very good examination, and I was able to get my results quick and I made a follow-up appointment. The only difficulty was trying to find the new ward 1E.

The staff were great, friendly and caring.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 24/05/2017 at 15:07
Published on Care Opinion at 15:45

picture of Eunice Goodwin

Dear Known421,

That all sounds good, apart from the signage. Thank you for letting us know about this, and I am sorry you had trouble finding it.

I will pass your post to the team and the estates team responsible for the signs. It may be that signs can be better or the letter can be altered to help, so we will have a look and see what can be done to help with that. I will post an update here if we make any change.

Best wishes,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 30/05/2017 at 08:39
Published on Care Opinion at 08:44

picture of Eunice Goodwin

Dear Known421

I have enquired about the signage for the department you visited (Clinical Physiology)and this is the explanation I have found.

"Ward 1E no longer exists it is now the Clinical Physiology Department. When Clinical Physiology moved into the former ward 1E all the signage was changed to reflect this change use. However there was a period of about 6-8 weeks once we had moved into the department where appointment letters still referred to ward 1E, this has subsequently changed. This is the reason why some people would have had difficulty finding where to go".

Also, as habits take a wee while to change:

If staff refer to ward 1E while helping someone to find Clinical Physiology, as there is no longer signage, this will lead to confusion.

Thank you again for posting on Care Opinion and I hope this explanation is helpful.

Best wishes,

Eunice

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