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"I felt I was ignored"

About: Forth Valley Royal Hospital / Acute assessment unit

(as a service user),

I was referred to SAU by my doctor after attending him for a pain in my stomach. I was seen very quickly and was kept in over night waiting on a CT scan in the morning I cant fault the staff then, ..I was treated was great respect and was given pain relive when needed ...Well this all changed after my CT ..They found no surgical reason to operate and from then on my experience went down hill. I was still in pain and asked 7 times for pain relief, only to be ignored. Curtains pulled around me and was left to suffer. I couldn't believe how I was treated. A doctor even came behind the curtain and asked what was wrong and went to find out why I wasnt getting anything and it was a half hour I after that I was given something.

I feel they were no interest in me I was just a burden to them. I felt I was stuck behind a curtain to be ignored. I was shocked how I was treated.

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Responses

Response from Pauline Donnelly, Person Centred Manager, Department of Nursing, NHS Forth Valley 6 years ago
Pauline Donnelly
Person Centred Manager, Department of Nursing,
NHS Forth Valley
Submitted on 24/05/2017 at 11:05
Published on Care Opinion at 12:36


picture of Pauline Donnelly

Dear Unhappy Female

Thank you for taking the time to get in touch to leave feedback about your recent experience. I was sorry to hear that your experience was such a disappointing one.

It is never our intention for patients to feel the way you did whilst in our care. Please accept my most sincere apologies, this is not the the behavior we expect of our staff.

I would really appreciate the opportunity to investigate your experience further and I wonder if you could possibly get in touch with me either by email p.marland@nhs.net or alternatively you can call me on 01324 566523.

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