This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Day surgery"

About: Darlington Memorial Hospital / General surgery

Well I was admitted to the day surgery unit for a gynaecology procedure, I was sent to ward 11 and had to search for a nurse to say I was due to be admitted, they took my name and sat me in a small waiting room full of other ladies waiting to be seen (this was at 12pm) and I didn't see a nurse to be admitted till 245! The nurse ran through some paper work then told me to go sit back in the waiting room, not long later a healthcare assistant came and got me to get change, they took me in a 6 bedded room and pulled the curtain round gave me a gown and left me too it, I'd only just covered myself and they opened the curtain and sent me to another room to see the anethatist (who was lovely) and answered any questions I had. I then got sent back to the waiting room and waited another 30minutes until I was taken to theatre, I still had my bag with me so I asked the HCA where I could put it. They locked it away for me, and it wasn't until I said should I have some stockings on that they got me some to put on, they gave them to me and I struggled to get them on, and I felt really rushed that I was holding theatre up (the person was lovely mind)! And I have to say I wouldn't have pushed the matter if I hadnt have know I needed to wear them!! .. now fast forward after my procedure, I get wheeled back on a trolley feeling a little groggy and straight away they ask if I want to eat and I obviously declined and just asked for water. An hour or so later I asked to get up, I went to the bathroom and passed a small amount of water, I felt really unsteady on my feet but that didn't seem to matter, the HCA took my needle out my hand and told me to get changed, then I got sent back to the waiting room. The nurse "looking after me" that I had only seen once then took me in a room to go through my discharge paper work, they looked at my dressings and barely went through my paper work properly, i told them I didn't feel too great but when they asked if I was ok to go I felt I had to say yes. I noticed they hadn't gave me a medication I asked for so I mentioned it and they looked really annoyed because they would have to do my paper work again so I told them to leave it. Then that was it I got collected and got home. Now I'm not complaining in the slightest I know how hard the staff work and they do well but to be honest I felt my whole process was rushed and they just wanted me out, I've had to ask nurses I work with about my after care because I don't feel like it was covered properly. So yes not really happy about it but I'm sure if the ward was properly staffed and they had more time things would have been covered a little better.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Darlington Memorial Hospital 6 years ago
Darlington Memorial Hospital
Submitted on 02/06/2017 at 14:21
Published on nhs.uk at 14:33


Thank you for providing feedback on your recent admission to Day Surgery at Darlington Memorial Hospital.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Ward Manager on your behalf.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k