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About: Royal Derby Hospital / Gynaecology

I was admitted as a daycase on ward 209 on 11th May 2017 to have a large cyst removed from my left ovary via a laparoscopy. I arrived at 7:30.

The bed was an operating bed, with a slide sheet and a pillow. I could not get comfortable as I kept sliding down the bed on the slide sheet. The ward was a tiny corridor with no natural light and very cramped. It made me feel quite depressed. The nurse came round and checked my details and gave me a wristband. Then the consultants secetary came around, then the anaesthetist and then finally my consultant. Every single one checked all the details which was very reassuring. They listened to everything I had to say and didn't seem to rush anybody. My consultant went out of their way to get me some diazepam to relax me and found a nurse to put some emla cream on my hand so I did not feel the cannula go in. They started operating at 9am and I was taken down at 10:15am. They decide the order on the day. Some people were told "you are number 3" etc but I was not told myself. I found this better for me because I would have been clock watching, so instead they just popped their head around the curtain and said "ready for you." I was wheeled down by a lovely porter who made me laugh. I was parked up in a bay and had a ecg monitor, blood oxygen monitor and blood pressure cuff put on me by 2 lovely staff members. There was a bit of a delay which was no problem, so I was sat there for a good 40 minutes. The only bad thing was I watched many unconscious people pushed on beds pass me, which made me feel a bit worried. Also my partner and mum were told I would be "about 1 hour" in surgery and already 40 minutes had passed. Nobody decided to tell them there had been a delay so they were obviously worried when an hour and a half had passed and they had heard nothing. I was taken into the anaesthetic room and was quickly put to sleep. I then woke up in recovery. I was told someone would be right next to me, but there was nobody. I looked around and saw everybody else had somebody except me. I spent a good 5 mins waving in hope somebody would see me. I couldn't speak yet and all I wanted was a drink. I then had to listen to the nurses getting frustrated trying to find me a bed because I needed to stay in until 7pm which was my consultants instructions. I told them I was ok and not to worry, but could they please tell my partner and mum I was ok. I had no idea what time it was, but I knew they would be worried. I was in no pain due to being on IV and felt quite relaxed which was why I was not too worried. But instead they told my partner and mum I was very uncomfortable and in a lot of pain. I was mortified when I saw my mums face when I finally got wheeled back to the ward. I don't know if there was some miscommunication, but I was so sad. I was kept in for monitoring, but nobody even checked on me until discharge at 7pm. Nobody could even tell me if the operation was a success. I had no instructions given at discharge either.

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Responses

Response from Royal Derby Hospital 6 years ago
Royal Derby Hospital
Submitted on 18/05/2017 at 11:41
Published on nhs.uk at 11:31


Good morning

Thank you for contacting the Trust about your recent experience with our Gynaecology Department and your kind comments in respective of certain aspects of your attendance. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement.

I would like to invite you to ring the PALS office to discuss the matter further on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 5:00. You can drop into the Pals office without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you.

Patient Advice and Liaison Service (PALS).

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