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"Accident and Emergency Unit"

About: Royal Cornwall Hospital (Treliske) / Emergency Department

I had a fall on Saturday 13th May on the Southwest Coast Path. First the Coastguard had to carry me to their vehicle and then drove me to meet an ambulance near to the Lizard. Upon arrival at Treliske I only waited 5 minutes before being handed over to the nurse.

Then I was taken to cubicle 8. Within 10 minutes or less maybe I went to x-ray.

On return I was waiting for the doctor to look at my x-rays when a lovely tea person with a trolley offered my daughter a cup of tea and biscuits.

The attention and kindness from all staff was very genuine.

I went home expecting to have to ring fracture clinic on Monday for a follow up as I had not been given an appointment.

Well on Sunday I had a call from the hospital to do a risk assessment for DVT. I was the advised that I may have a fracture so would I like to come in on 17/5/17 at 10.30 am to see the knee specialist.

I want to say a big thank you for everything on Saturday to the Ambulance staff, nurses, radiologists, doctors and the tea lady who all contributed to my care.

If this is the NHS in crisis, well what can I say. I am a Practice Nurse and work in Falmouth and get so fed up of the negativity so thought I would at least say thank you.

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Responses

Response from Royal Cornwall Hospitals NHS Trust 6 years ago
Submitted on 31/05/2017 at 11:21
Published on Care Opinion at 13:18


Dear Jackiebat

Thank you for taking the time to give feedback about your recent visit to Treliske. I have passed your lovely comments to all the staff concerned and know that they will be delighted to receive such positive feedback.

I hope that you are recovering well and out walking the lovely coast paths again very soon.

Best wishes

Julie Hughes, Patient and Family Experience Coordinator

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