"The treatment the day after was like night and day."

 I had a bad fall which required an ambulance and a visit to A&E at the Queen Elizabeth Hospital.

It took quite a while for the ambulance to arrive but understand that I was conscious, not having breathing problems etc. The only pain relief I was offered by the ambulance personnel was Entonox which didn't really do anything.

I was in tears with the pain and when I looked over at the technician they were sitting texting on thier mobile. They didn't speak to me unless I spoke to them. On arrival at the hospital I was taking through to the corridor where a consultant asked the ambulance staff if I had been given any pain relief except Entonox to which they replied no.

They then escorted us through to minors and went to speak to the staff at the desk. There was approx. 2 bays with curtains drawn and the rest were empty. The Dr came back and said they are full here you will need to take her out to the waiting area. I was taken out to the main waiting area and left - no pain relief. Fast forward to a few hours later and 2 paracetamol and a brufen for relief.

I was 'seen' by a consultant. My arm was in a sling provided by the ambulance service. The Dr removed the sling and asked me to stand up and let my arm fall by my side. I replied that I didn't think I could, they stated 'I think you can' I slowly lowered my arm and they then asked me to do certain movements. Eventually I asked to sit down as I was feeling lightheaded.

They did a few more checks and then told me I was in too much discomfort to do a proper assessment so I was to make an appointment to return in 10 days to their clinic. They told me not to use the sling and sent me away with paracetamol. I was not x-rayed.

I left with my arm hanging by my side, and experiencing extreme pain when I moved. The following day my GP sent my back to A&E to get an x-ray. I had a fractured humerus. Firstly I am disgusted, shocked, horrified and deeply concerned at my treatment  but also have to say that the treatment the day after  was like night and day.

The staff were excellent, receptionist, triage nurse, medical student, Dr, radiographers and nursing staff, they provided a service that makes our NHS great. The staff on my first visit are what gives our NHS a bad name.