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"My Visit to causualty after falling from my horse"

About: Royal Blackburn Hospital / Accident and emergency

(as the patient),

I attended casualty after falling from my horse. I was in a lot of pain and struggling to breath normally. I had an xray and was told nothing was broken.

Today 2 weeks later I have had a call from a consultant at the hospital to say three of my ribs are cracked and that I need to get checked out by my own doctor.


Response from Melissa Almond, Senior Patient Experience Facilitator, East Lancashire Hospitals NHS Trust

Thank you for your comments regarding your visit to the Emergency Department and thank you for taking the time to do so.

I am extremely sorry to hear of your recent experience and will ensure that your comments are fed back to the senior staff for the Emergency Department.

If you would like us to look into the matter in further detail please could you contact the Patient Experience Team either by email at or you can contact me (Melissa Almond) on 01254 734087.

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or

Many thanks again for commenting.

Kind regards

Melissa Almond

Senior Patient Experience Facilitator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful