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"The ambulance driver was inappropriate"

About: Arriva Transport Solutions Limited

(as a service user),

I got picked up by the ambulance transport and the driver asked why I was attending the hospital, I told him a bit about it but as soon as I said I was single well it turned in to another story. he started being very crude and then went on saying how nice my eyes were and if I lived alone! At this stage I was freaking out because we we getting close to my destination and I really felt that I wouldn't of been able to get rid of him so I asked to stop at the top of my road and I told him when I got out of the car that I'd walk the rest of the way in which he asked me not to report him as he new he'd done wrong. I've got disability so walking isn't easy 4 me. I felt horrible and didn't like the fact he had my home address and don't think he should be around vulnerable people. 


Response from Arriva Transport Solutions Limited

Thank you for contacting us regarding this incident. We are aware of this matter and a meeting has been arranged to discuss the complaint and the actions we are taking with you in person.

We take all incidents of this nature extremely seriously and we will ensure you are kept fully informed throughout the complaint investigation and its outcome.

The meeting will provide you with information and reassurance that we are dealing with this appropriately, however if you would like to discuss this matter with us in the interim please call our Patient Experience Team on 0345 266 9662 or email

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful