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Doctors couldn't have been nicer

Posted By Titanium157

"Doctors couldn't have been nicer"

About: Dumfries & Galloway Royal Infirmary

(as a parent/guardian),

The doctors at Cresswell couldn't have been any nicer and kept me up to date with everything that was going on. Although I don't think we would ever have had to stay in the hospital if it wasn't for the doctor from "out of hours". The doctor looked at the blister for all of two seconds and assured us that it looked fine and wasn't infected even though it was inflamed and filled with yellow liquid, they told me not to cover it and that it would dry up on its own. 4 days later the blister had doubled in size and it was diagnosed as "staph infection". Yet to find out the doctor's name and put a complaint in. I feel absolutely disgusted. My 10 week old baby had to go though all this when it should have been dealt with by that doctor.

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Responses

Response from Emma Murphy, Patient Feedback Manager, NHS Dumfries and Galloway 6 years ago
Emma Murphy
Patient Feedback Manager,
NHS Dumfries and Galloway

Submitted on 15/05/2017 at 12:20
Published on Care Opinion at 12:27

Dear Titanium157,

Thank you for taking the time to share your story with us and for the positive feedback about the staff at Cresswell. It is important for us to understand what we are doing right as well as the areas in which we can improve. I know the staff will appreciate your comments.

I am sorry to hear of your experience with the out of hours doctor and I am keen to try to assist you in progressing those concerns. If you can please contact us on 01387 272733 or by email at Dumf-uhb.PatientServices@nhs.net with details of when you saw the out of hours doctor, we should be able to establish who you spoke with.

Thank you once again for your feedback. I hope that your little one continues to recover well.

Yours sincerely

Emma Murphy

Patient Feedback Manager

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Response from NHS Dumfries and Galloway 6 years ago
NHS Dumfries and Galloway

Submitted on 17/05/2017 at 15:40
Published on Care Opinion at 16:15

Dear Titanium157,

I am sorry to hear of your experience with the Out of Hours Service. We are really keen to ensure that we provide the best possible service and so would like to take the chance of reviewing your experience to see if there is something that we can improve. I note that Emma Murphy has suggested that you contact her team with further information and would urge you to do this. We would need a note of your baby’s name, date of birth and date of attendance which would allow us to look at what happened.

Best wishes

Mark Sindall

Out of Hours Manager

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