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"Be nice if the staff treated you ..."

What could be improved

Be nice if the staff treated you like a human being, listened to you, wern't rude if you asked a question and didnt treat you as if you were an inconvenience.

Appointments were continually delayed or cancelled and you could rarely make a future appointment on the day of your visit.

Anything else?

These comments are specifically in relation to an outpatients clinic which is affliated to LRI.

Other parts of the hospital - physiotherapy and Occupational Health are helpful and treat you well.

Story from nhs.uk

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