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NHS v private

Story from nhs.uk

"NHS v private"

About: Spire Southampton Hospital

I paid £10000 for a hip replacement in the Spire.

The only advantage was that I had, in my opinion, the best surgeon and I didn't have to wait 10 weeks.

I have friends who have had theirs on the NHS in the Spire and they got more than I did!

They had a visit from an Occupational Therapist which I did not have and one of them was shown a wine list which I did not see.

Everything else was exactly the same plus one was offered hydrotherapy by her physio which I had asked for and was refused.

Pain relief was inadequate (this is my second private operation in the Spire and the previous time 6 years ago I suffered no pain), and there were one or two other nursing issues.

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Responses

Response from Spire Southampton Hospital 6 years ago
Spire Southampton Hospital

Submitted on 19/05/2017 at 18:14
Published on nhs.uk at 17:33

Hello

Thank you for your feedback and we are very sorry you have had reason to complain.

If you would like to raise this as a formal complaint, please contact Juliette (our Patient Liaison Coordinator) on 023 8091 4439 in order to give more specific details about your visit so that we can investigate these.

It’s important to us that everyone receives the highest standards of care and we will highlight your feedback to the relevant teams.

Kind regards,

Greg Boon,

Marketing Executive at Spire Southampton Hospital

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