I have recently been admitted for a serious lung condition via A and E with chest pains, serious difficultly breathing and other symptoms. I entered A and E at 5. 30 pm, unfortunately was left for 3 hours in a bay on my own and hadn't been seen, it was until I went blue and passed out for a few seconds that I was seen. After some time I was moved to a observation ward where nobody told me I was being admitted at 1am and I continuously asked for my next of kin to be called but was ignored.
My partner came in after his shift as I was upset, I have dairy and wheat allergies and had asked for something to eat and drink where I was rudely told by the nurse you have to provide your own free from food as we don't cater so my partner went out at 2am and bought some then returned to me before leaving.
I am deeply angry with the care from a agency nurse who after this outburst got incredibly worse throughout the night towards me, at 2am I was screaming in pain I rang my bell to which I was ignored and this continued for 4 hours until the HCA said she would find a doctor who sat with me for hours and helped me.
Meanwhile I overheard the nurse in the nurses station telling the HCA to not go over to me as I was faking my illness and how could I be in pain with lots of pain relief ' so I carried on in pain.
As a member of staff I knew one of the HCAs who took over in the morning and his care was amazing despite we knew each other, however I was shocked even more after find out the nurse on the night duty in ward handover mentioned I was faking and to not treat me, I am still very angry with the nurse who was very unprofessional!
A day after I was transferred to Portman ward where the care was ok but wasn't great as my obs kept being missed and Meds at night being missed completely however there were 3 nurses who were brilliant and helped me when I needed help.
On the bad side the toilets were disgusting and very unclean.
Whilst on Portman ward I still had the problem with food as the menus weren't dairy and wheat free so I didn't have much options and then had nothing however the rude lady in my bay kicked off about the food and didn't have allergies but got special food made for her from the head of food or kitchen which made me very angry as I had nothing.
I am angry and disgusted with the care I received especially as staff but that wasn't made common knowledge.
"Bad experience as a patient"
About: Musgrove Park Hospital / Accident and emergency Musgrove Park Hospital Accident and emergency Taunton TA1 5DA
Posted by Floppy012 (as ),
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Update posted by Floppy012 (the patient) 6 years ago