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Care Opinion

Great Service

Posted By Basil

"Great Service"

About: General practices in Lanarkshire

(as the patient),

Needed to see a GP at The Lanark Doctors to confirm a diagnosis. Although I had the perception that it would be difficult to get an appointment, I was pleasantly surprised that I only waited 13 minutes to be triage over the phone by a GP and was seen by another GP within an hour. The GP consultation was very positive with a referral being made to secondary care.

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Responses

Response from Laura Jack, Service Manager, Specialist Children's Health Services Unit (SCSHU) inc. Paediatric & CAMHS, NHS Lanarkshire 6 years ago
Laura Jack
Service Manager, Specialist Children's Health Services Unit (SCSHU) inc. Paediatric & CAMHS,
NHS Lanarkshire

Submitted on 08/05/2017 at 16:27
Published on Care Opinion at 16:52

picture of Laura Jack

Dear Basil,

Thanks for getting in touch to provide such a positive experience. I'm so happy to hear that you found it easy to speak with a GP and get a follow appointment so quickly at your local practice - a great example of how the system can work!

I'd be more than happy to share this with the Practice Manager and staff at Lanark Doctors, who I'm sure will be delighted to hear your feedback!

Thanks again and all the best for the future.

Kind Regards

Laura

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