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"Nurse Practitioners versus Doctors"

About: Queen Margaret Hospital Royal Hospital for Children and Young People (Edinburgh) / Paediatrics Victoria Hospital / Paediatrics

(as a service user),

My  Grandson woke with a sore throat, therefore my Daughter provided some antiseptic throat lozenges assuming it would be a simple virus. Several days later his condition worsened, complaining and crying with chest pains and severe lethargy.

It was a Saturday evening when she called the NHS out of hours service and she was given an appointment to be seen at the Queen Margaret hospital, Dunfermline. He was seen by a Nurse Practitioner who examined him, finding a swollen membrane in his ear and a wheezy chest. They informed my Daughter they were also concerned about the amount of pain he was in.

Nevertheless, they prescribed an antibiotic and sent him home and said if he had not improved by the following Tuesday she was to call the GP. Indeed there was no improvement, he seemed worse, so she called the GP practice and asked to speak to a Dr. The receptionist asked her if it was "an emergency". When my Daughter was asked this question, she thought 999 life thrreatening, therefore didn't feel it was but she explained my grandson had been to the out of hours emergency and was specifically told to speak to her GP if she was concerned. The receptionist advised her to call the following morning at 8. 30am.

She did that and managed to get an appointment with the Dr, who on examining my Grandson heard a "dullness" in his lung. He sent him that day for a chest x-ray, and then called my Daughter with the results saying he had spoken to a Paediatric Dr at the Victoria Hospital, Kirkcaldy, and they wanted him admitted to their care for further investigation.

Initially, they informed us my Grandson was suffering from Pnuemonia, but then the CT Scan later revealed abcesses in his lung, and informed us he was being transferred to the Hospital for Sick Kids in Edinburgh. They performed ultrasound scans and diagnosed Plueral Effusion. That was two weeks ago and he been to theatre to have a chest drain inserted to drain fluid from around the lung and chest wall, as he was not responding to antibiotics alone.

Both hospitals have been extremely thorough and marvellous, but my concern is the Primary Care prior to my Grandson being diagnosed. If the Nurse Practitioner was concerned about my Grandson's chest pain and wheeziness, why was he not referred to be seen by a Dr straightaway? Instead, he was sent home with a course of  antibiotics and suffered for another 5 days before receiving medical intervention. My Daughter trusted the Nurse Practitioners advice saying it would take several days for the antibiotics to "kick in".

I think the primary care, especially where children are concerned failed on this occasion and we feel this child was neglected of a proper diagnosis and subsequent treatment which might have avoided his condition to become so serious.

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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 6 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian
Submitted on 08/05/2017 at 08:31
Published on Care Opinion at 09:16


Dear dumbstruck

Thank you for sharing your feedback with us about your grandson's illness and I am sorry to hear what has been happening as this must have been an anxious time for everyone.

I was pleased to hear how thorough and marvellous the hospitals have been and I have shared your feedback with the team at the Royal Hospital for Sick Children in Edinburgh, who I am sure will be delighted with your feedback.

I do hope your grandson is now feeling better and back at home.

Thank you again for your feedback.

Kind regards

Jeannette

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Response from Lisa Cooper, Head of Service, Primary and Preventative Care, Health & Social Care 6 years ago
Lisa Cooper
Head of Service, Primary and Preventative Care,
Health & Social Care
Submitted on 09/05/2017 at 11:04
Published on Care Opinion at 12:43


picture of Lisa Cooper

Thank you for taking the time to tell us about what happened with your grandson. I was pleased to read that he is now recovering well and hope he returns to full health soon. This must have been a frightening experience for the family and I fully understand why you are questioning elements of the care provided. In a situation like this I would be keen to communicate with you directly so that I can look into the specifics of your grandson’s attendance. This will enable us to review what happened and make sure our systems and processes support a safe and appropriate care journey for all patients contacting our service.

Can I suggest you arrange contact with Louise Ewing, Patient Relations manager referencing care opinion in your communication for her attention and support.

Louise can be contacted on 01592 648154 or by e-mail patientrelations@fife.nhs.net

I remain keen to review if any learning is required to support and improvement in the service we deliver.

Kind regards,

Lisa Cooper

Lead Nurse,

Fife Primary Care Emergency Services

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