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"My visit to James Paget Out of Hours Clinic"

About: IC24 Great Yarmouth and Waveney out of hours

(as the patient),

On entering the room, the dr asked me if the other people in the waiting area arrived before me. They then showed me the screen and was explaining how pets were arrived and then accepted the dr. They said " you work here don't you" ( I did work at JPH more than a yr ago, but did not recognise them. ) I feel this breached confidentiality.

During the examination, I felt the dr was less than thorough: my concern was that my recently treated chest infection had become worse after a period of improvement. On doing my pulse and resps they wrote 14 breaths, but did not count and said my pulse was regular without feeling it, just using sats probe: as HCP myself I was not concerned about my vital signs, just wanted my chest auscultated but I feel their lack of actual observation was not reflected in their documentation.

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Responses

Response from Gilly Carliell, Associate Director of Comms and Engagement, Chief Executive Office, IC24 - a not for profit social enterprise nhs provider 6 years ago
Gilly Carliell
Associate Director of Comms and Engagement, Chief Executive Office,
IC24 - a not for profit social enterprise nhs provider

Any press queries and any engagement be it with patients or our colleagues in the health care arena

Submitted on 03/05/2017 at 15:54
Published on Care Opinion at 16:11


picture of Gilly Carliell

Dear Patient,

I am very sorry to hear that you were dissatisfied by the service at our out of hours base at the James Paget Hospital. In order that we can investigate this thoroughly and in the strictest of confidence, can you please contact us at info@ic24.nhs.uk.

Thank you for contacting us.

IC24

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