"So uplifting but also disappointing!"

Once again I write to express my disappontment with Hairmyres although it has to be said your nurses and CSW's from outpatients. - in particular the taller nurse-also works in ENT (sorry the name we escapes me) are excellent and I wish to thank them for their continual kindness each time I am in.

I attended a scheduled appointment with the doctor and I'm really disappointed in the treatment once again. I was running a temperature and my heart rate was high suggesting an infection from a potential abscess yet this did not seem to worry the Dr and they gave me a choice to be admitted or not! My partner asked the nurse who was taking bloods to check my obs and as previously stated I was running a temp/raised heart rate. Herself and my fiance suggested it may be best to stay as I was also in agony and struggling to walk/sit.

I was admitted to ward 4, overnight my pain became worse but the nurses took excellent care of me! My bloods came back the next day and I was started on several antibiotics. I was put on theatre lists for that day and got told to be ready as they were just coming to get you... 3 hours later nothing had happened. Why is this communication so bad? I understand there are emergencies but this needs to be communicated to the patients that are waiting for the slot. A doctor came to see me and explained this and gave me the option to wait or cancel, he has always been very pleasant and his communication skills are great. Whilst in ward 4 there was a staff member who could have treated my belongings with more respect I do not appreciate them been moved by their feet or appreciate the noise and movement in my cubicle whilst I'm in agony and trying my best to sleep. I realise they have a job to do but being pleasant goes along way.

I was moved to ward 6 my pain continually worsening and was told I was first on theatre list. Once again this was postponed with no communication causing further anxiety and upset thankfully a later slot became available and I had surgery.

My partner asked upon my return if the one of the surgical team would be round to explain what they had done and was assured this would happen. 9pm came and nobody had seen me, my partner asked the nurses who tried to get the surgeon but they had gone home and nobody was able to tell me what had been done during surgery as the notes were very sketchy. This caused further upset not knowing what had happened again all down to very poor communication.

I was seen the next day and told what had been done- was told they had popped in but I was asleep so they didn't disturb which isn't true as my partner didn't leave my side and said nobody had made an appearance.

I want to give ward 6 all my thanks as they were superb with me. Ensuring I was as pain free as possible always friendly and polite.

Particular thanks goes to ENT/outpatient tall nurse(sorry name escapes me). Karen(wd6) Fiona(wd4) Benaz(wd6) Emma(wd6) there are others which I don't recall the names and the CSW's were all great! Phlebotomy team were also great.

There was a middle aged chap CSW in theatres who I would also like to thank for going to get the doctor to introduce themselves to me. This made me feel much more at ease and I appreciated the CSW's kindness and understanding.

I hope that by making my comment that the areas highlighted could be improved but most of all a big THANK YOU to all of you who looked after me!