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Waiting tooooo long

Story from nhs.uk

"Waiting tooooo long"

About: Good Hope Hospital / Maternity care

I had appointment with my pregnant wife to see endocrynologist at 11:30 and it's 12:30 and we are still waiting, that's embarrasing. We asked a midwife how long do we have to wait and they sad that it's normal to wait even a day!!!!

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 6 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 03/05/2017 at 14:40
Published on Care Opinion at 14:56

Dear Anonymous

Thank you for your feedback. I am sorry to learn that you have been delayed in clinic to see an endocrinologist.

Can I ask you to contact me directly so that I can obtain some more information from you? I will then look into the cause of the delays and ensure that your concerns are highlighted to the appropriate Management Team and this can be looked at.

I hope this is acceptable and I can be contacted on 0121 424 0808 (9am - 3.30pm Monday to Friday, with a voicemail service in operation at all other times) or by email: marie.helebert@nhs.net

I look forward to hearing from you at your convenience.

Kind regards

Marie Helebert

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