"Useless - Go Private!"

I got referred by my doctor to Moorfields (Ealing) for Strabismus last October, no complaints got seen promptly and nice enough staff. They gave me a Referall to see the consultant about surgery. I came back in January (3 months later!) only to find out they had referred me for the same initial check up (no consultant to be found). I was then told Ealing couldn't deal with my condition and that I'd have to be referred to City Road.

A month later still no appointment date. I call both hospitals. No referral to be found. So they resent. A few more weeks later still not appointment. I call to complain. The person I spoke to was very rude and rather unsympathetic and told me they would get it to it when they get to it.

I finally receive an appointment letter in February for 16th May - 8 months after my initial consultation. So I thought fine I'll be patient and wait at least it's booked in and I'm getting somewhere. Oh no, I have now received a letter informing me my appointment has been cancelled and reschedule to July!! Are you actually kidding me.

God forbid I had something far worse than strabismus because I would end up blind or worse! At this rate it will be over a years wait before I get the surgery. I would advise anyone to go private because this service is ridiculous. No apologies, no explanations, rude service, get passed around as no one wants to deal with it.