"Person-centred care for my fractured wrist"
Posted by Walking Disaster (as ),
Id like to pass on my gratitude and appreciation to all the staff involved in my care when I fractured my wrist.
At every point from arriving in A&E in Kirkwall, to my operation in Aberdeen Royal Infirmary and follow up appointments, I feel that care, attention and treatment was very much person-centred.
I appreciate this because it was clear that all the staff, from admin to consultants, were very much under pressure with the growing number of cases they had to deal with whilst I was in their care. It seemed to me that things were sometimes at crisis point for them, that they are tired and stressed, but realise what I am seeing is probably a normal typical day for them. I'm not sure how they do it but am grateful for their time and patience.
I experienced long periods of waiting at times, but when you see what the staff have to coordinate for a single person's care when there aren't enough doctors, nurses, beds or operating theatres, it is quite understandable. The staff did their best with the resources they had available to them and continued to make me feel that, as a patient, I was important to them.