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"Don't turn up to their own appointments and..."

About: Cmht - Dryden Road Hospital

Unprofessional and creepy and don't turn up to their appointments etc. The admin staff are rude and useless and give you the wrong details over the phone . The NHS mental health services have caused more harm than good to me and got me fed up of system and close to being homeless and suicidal I hope their very proud of their unprofessionalism. Serve the army abroad then I get no help from NHS been waiting over 14 years for ct from NHS after 80 kilo mast fell on my head get no help from housing they refuse to help as I moved house a lot due to homelessness I get harassed constantly and abused and the people who meant to help make it worse

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Responses

Response from Cmht - Dryden Road Hospital 6 years ago
Cmht - Dryden Road Hospital
Submitted on 23/05/2017 at 10:01
Published on nhs.uk at 09:30


Thank you for raising this concern and firstly we would like to apologise for your experience. The Trust expects all of its staff to act with care and respect

I am sorry if you felt that on this occasion they did not demonstrate these values to you . We are keen to hear from patients and loved ones so that we can learn lessons and improve our services so thank you for taking the time to bring this to our attention. I will remind the Team of our Trust values.

If you would like to discuss this further please do not hesitate to contact the Patient Advice Liaison Service (PALS) on 0800 328 4397.

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