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"Excellent professional response from busy A&E"

About: Colchester General Hospital / Accident and emergency

Tuesday 11 April 02:00. I went to A&E in some pain which was getting worse- retention of urine. Several people were waiting and a number of ambulance patients were there also. I was seen speedily. assessed and treated by the medical staff, much to my relief and the elimination of the pain. All the staff were considerate, very professional and took time to explain what they were doing. The doctor, having satisfied them self that I was well enough to return home, discharged me and outlined "next steps". Notwithstanding the pressures on the staff I was treated with care and respect throughout. In response to my thanks the staff said simply "just doing our job". Those hard working professionals have my profound gratitude.

Thank you!

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Responses

Response from Colchester General Hospital 7 years ago
Colchester General Hospital
Submitted on 08/05/2017 at 12:27
Published on nhs.uk at 12:32


Many thanks for your comments and taking the time to submit them. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers.

I would like to send your comments to the staff concerned, could you email me, copying and pasting your comments into the email please, so we can pass on your good wishes?

Many thanks

Paul Searle, Head of Communications

Colchester Hospital University NHS Foundation Trust

info@colchesterhospital.nhs.uk

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