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I was given answers to all my questions

Posted By Pilot41

"I was given answers to all my questions"

About: Ailsa Hospital / General Psychiatry

(as the patient),

Never being faced with Mental Illness before I was so pleased with the attention that was given to my husband right from the start. I was given answers to all my questions kept up to daily updates on what was happening to him. Staff very helpful, nearly a year on still in contact with mental health team. All you need is a phone number and they are there for you. Well done Ailsa hospital, Ayr. Well done our NHS, staff, doctors, nurses, tea ladies, everyone involved, thanks.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 20/04/2017 at 18:18
Published on Care Opinion on 21/04/2017 at 09:03

picture of Eunice Goodwin

Dear Pilot41,

This must have been a difficult and stressful time for you as well as your husband, so it is really good to hear how well you felt you were both treated and cared for. It is testament to the team that you felt so included and well informed. I will be pleased to pass on your thanks, it will make their day I am sure.

All the best for your husband's onward recovery.

Eunice

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