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There seemed to be communication problems

Posted By liny lou

"There seemed to be communication problems"

About: Royal Gwent Hospital / General Surgery

(as the patient),

I was on D4W for the first part of my stay, the care by everyone was first class, especially Doctor Malik and nursing assistants, they are like green angels, then on B6 which is a discharge ward, totally different.

The only problem I am experiencing is there seemed to be communication problems, my husband had to come in and see someone, as I had started physio, but when moved spent the next 6 days in bed and lost all the good work the physio's had accomplished in D4W, now having to start again with new physio's who I feel are not listening to me, or in my view, haven't  read my notes, this needs much improvement,

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Responses

Response from Megan Younger, Legal Services, Aneurin Bevan University Health Board 7 years ago
Megan Younger
Legal Services,
Aneurin Bevan University Health Board

Submitted on 21/04/2017 at 13:34
Published on Care Opinion at 14:10

We apologise for your experience on B6 at the Royal Gwent Hospital, regarding your Physiotherapy treatment. We will pass your concerns onto the Physiotherapy Department.

If you would like to take this concern further, please contact us via the Customer Service Contact Centre on 01495 745656 or email us at Puttingthingsright.ABHB@wales.nhs.uk

Kind regards.

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