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"I would work with each and everyone of you, you are a credit"

About: Royal Stoke University Hospital / General surgery

(as the patient),

I reported to Ward 105 for Nissen Fundoplication Surgery. I was advised that I would be staying overnight following surgery.

I was booked in and at my bedside by 8am, the fantastic Staff HCPs/Staff Nurses did my admission paperwork and I was seen by my consultant before 09: 00 Hrs.

The Ward was immaculate, the system of admitting me to the ward was slick. The staff were the most professional people I have ever met. The trip to theatre via the anaesthetic room was awesome, I enjoyed good humour and reassurance.

My trip back to the ward was uneventful and I remained pain free. After several hours I started to feel pain but was given adequate pain relief within a couple of minutes. How did I feel. I am a Nurse, the ward did not know this. I have served on several operations in Iraq as a trauma team leader and a frontline medic, Afghanistan as a trauma team leader (Camp Bastion) and led a ream in Sierra Leone fighting Ebola.

Despite this I was really nervous about having surgery for the first time. I can not fault any aspect of my care on Ward 105 or the caring Ethos of The Royal Stoke University Hospital. I am proud that this is my local hospital, we have the finest Nurses/HCPs/Doctors and other support services around. I am healing well, and will never be anxious about ever requiring treatment again. Thank you Ward 105, I would work with each and everyone of you, you are a credit.

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Responses

Response from Royal Stoke University Hospital 7 years ago
Royal Stoke University Hospital
Submitted on 18/04/2017 at 09:42
Published on nhs.uk at 09:30


Thank you so much for taking the time to comment on your experience of Ward 105. I will ensure your very kind words are shared with the team on the ward and with the Matron for this area too. Feedback such as yours really does make all the difference to our staff morale and I know they will very much appreciate your comments- particularly coming from such an experienced professional as yourself.

I do hope you are continuing to recover well from your surgery.

With best wishes

Rebecca Smith, Quality Improvement Facilitator: Patient Experience.

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