"The receptionist was very pleasant ..."
About: Western Eye Hospital Western Eye Hospital London NW1 5QH
Posted via NHS Choices
What I liked
The receptionist was very pleasant and welcoming and took all the information calmly and professionally and the triage nurse was similarly capable and efficient.
What could be improved
We were not happy with the snap decision made by one of the doctors as to the cause of the swelling of my husband's left eye. The Doctor looked at his eye standing a few feet away and did not listen to us when we explained that he likely been stabbed by a thorn and that there was risk of it being infected. The Doctor said it was an allergic reaction although his hand had not reacted similarly even though it had also been scratched. The Doctor did not enquire when my husband had last been given a tetanus shot or suggest a prescription for anti-biotics.
The other doctor did examine the eye itself and did check for abnormalities of the eye. This Doctor was pleasant and efficient but the supervising doctor had decided incontrovertably withtout the aid of any magnification, proper lighting, blood tests et that the swelling of the skin around the eye was not to be treated with anything but an anti-histamine and we did not agree with this assessment.
The nurse who gave us the simple over the counter drops as treatment did not take our requests seriously for a reconsideration and seemed to think we were a bit of a nuisance. We are not satisfied with the treatment and feel that the risk or consequences of of infection was not adequately considered or assessed.