Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

ENT

Story from nhs.uk

"ENT"

About: St George's Hospital (Tooting) / Ear, Nose and Throat

Having been sent by my GP to A&E and then followed up in the SOS ENT clinic, finally discharged but to have an urgent MRI scan.

I apparently now need onward referral but can I get the MRI result?

No

I have now made 4 calls and finally got hold of the ENT secretary who promised to fax the result to my GP today as I had an appointment this pm!

See my GP and of course no result!

I have chosen now not to be referred back to ST George's but of course I still need the MRI result so please can someone do something helpful and let my GP have a copy

I work in the NHS and most days I go above and beyond because it's all about patient care but sadly I've not seen this from this department.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from St George's Hospital (Tooting) 8 years ago
St George's Hospital (Tooting)

Submitted on 18/04/2017 at 12:36
Published on nhs.uk at 13:32

Thank you for taking the time to post your comment on your concerns with St. George's Hospital. We are very sorry that your experience is below the standard we expect for our patients and relatives. Our Patient Advice and Liaison Service (PALS) is available to investigate or feed back comments on services that patients have experienced.

By providing PALS with more information on yourself PALS would be able to feed back to the area your dissatisfaction in the service and help with communication. PALS is available on 020 8725 2453 or by email on pals@stgeorges.nhs.uk The telephone is busy but PALS make every effort to contact patients and to help.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k