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Can't thank the a&e department enough

Posted By MissPj

"Can't thank the a&e department enough"

About: Crosshouse Hospital / Cardiology

(as a relative),

Can't thank the a&e department enough for the outstanding care of my mum, especially the nurse Karen but all staff were truly exceptional that day, thank you

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 13/04/2017 at 18:19
Published on Care Opinion on 14/04/2017 at 13:26

picture of Eunice Goodwin

Dear MissPj,

It is very comforting when our parents are well looked after and I am pleased this has been the case for you and your mum. I will pass this to the team and in particular, Karen.

Thank you so much for taking the time to let us know,

Best wishes,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by MissPj (a relative)

Credit where credit is due Eunice, it's a simple concept :)

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