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"Exemplary care at Ayrshire maternity unit."

About: Crosshouse Hospital / Maternity care

(as a relative),

In march 2017 my wife had a elective admission to Ayrshire maternity unit. I feel I must write to patient opinion to highlight the exemplary level of care that my wife received here. The care, compassion and dignity shown throughout my wife and son's short stay was fantastic, every single member of staff that we came into contact with including doctors, midwifes and support staff were extremely friendly and helpful at all times and I felt they were always prepared to go the extra mile to make patients, and relatives stays as safe, enjoyable and relaxed as possible. This however is not the first great encounter my wife and I have had here as we had our eldest son and our second son here, and we have also been visitors to other family and friends who have had their babies here and each time we have been it is clear how caring and compassionate your staff have been, they are all a great credit to our local maternity services and to the wider NHS. Keep up the great work everyone.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 10/04/2017 at 17:35
Published on Care Opinion on 11/04/2017 at 11:42


picture of Eunice Goodwin

Dear Jimjam,

Congratulations Daddy, it is good to hear that all went well and you felt all your care was 'exemplary'. It is always nice to hear such positive feedback and about a variety of different experiences - but all good.

Thank you for taking the time to tell us about your care (you, your wife and baby). I will be delighted to share this with the teams and I am sure the staff will be very happy to see your post.

I hope this is not going to be the start of a football team - five -a-side or worse!! Your wife is already out-numbered.

Take care,

Eunice

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