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Reception staff vet nice but nurse practitioner...

Story from nhs.uk

"Reception staff vet nice but nurse practitioner..."

About: Burnham on Sea War Memorial Hospital

Went today on 28-2-17

Got severe gout and working away from home

Reception staff were lovely but nurse practitioner was very rude and abrupt and did not even examine me

They were not happy that I didn't go to my gp who is 150 miles away

Bedside manner was discussing

I have worked and lived in this country all my life and my taxes pay their wages

In my opinion they are in wrong job

Horrible, made me feel I had done something wrong

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Responses

Response from Burnham on Sea War Memorial Hospital 7 years ago
Burnham on Sea War Memorial Hospital

Submitted on 07/04/2017 at 10:40
Published on nhs.uk at 10:30

Thank you for taking the time to tell us about your experience at Burnham-on-Sea Minor Injuries Unit. We are sorry to hear that you were unhappy with your experience - we will share this feedback with the Manager of the Minor Injuries Unit and ask her to discuss it with the staff. If you would like to get in touch with the Patient Advice and Liaison Service, I will be able to feed back to you following this. The email address is pals@sompar.nhs.uk or telephone number 01278 432022. I hope you are now making a smooth recovery, best wishes, Jenny from the Patient Advice and Liaison Service (PALS).

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