"From A and E to Knapton Ward"

About: Norfolk & Norwich University Hospital / Accident and emergency

When my 87 year old mother arrived by ambulance, she was treated swiftly , administered fluids and antibiotic intravenously. The staff, despite workload were courteous and answered my questions. I have no opinion of AMUL and this was purely a transition ward and I did not visit in that time. My opinions of Knapton Ward are as follows., Staff talk over patients at times, spend a great deal of time in their staff room laughing and joking. One care assistant and the ward clerk appear to be doing their jobs efficiently and well, Thank you to them. My mother is bruised , she was not helped to clean her teeth for over a week, her outdoor clothes and dressing gown have disappeared totally and if I had not been present her dentures would also have been disposed of. In addition, nutrition was poor and indeed if you can't reach or feed yourself it is rather pointless to make this a priority of care needs. Heavy handling,, a lack of dignity and respect , poor nutrition , agency staff who seem unsure of which dressing is needed plus being left wet, having hospital acquired incontinence.( She is not incontinent now !) have left me saddened.

if this is the state of the NHS. Surely we can do better than this , after all our health care system is supposedly the envy of the world.!

I never leave negative reviews without consideration but on this occasion I am acting as an advocate and an observer .

As a family we have spent a lot of time previously with you on other wards and we have always felt reassured, involved and the care we received was excellent. Unfortunately Knapton , in my opinion let's The N and N down.

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Responses

Response from Sarah Eastwood, PALS Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

Dear Family Member

I write further to the comments you have made following your mother's inpatient stay. I am sorry to read your concerns about the standard of care she received while she was in hospital and in particular on Knapton Ward. We will share your feedback with senior staff involved in her care. If you would like to call PALS to discuss this further, please contact me on 01603 289045.

Thank you for bringing this to my attention.
With kind regards

Sarah Eastwood, PALS Manager

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