"Poor communication between ward staff and admissions department"

About: Royal Bolton Hospital

(as the patient),

I went to the Royal Bolton Hospital to the fracture clinic and went to F4 to have a plate inserted to repair a fractured radius. I cannot fault any aspect of the care that I received while on F4 for my short stay either from the medical or nursing staff. I was kept fully informed and so were the rest of the patients and I was treated with dignity and care throughout.

Communication could have been better between the ward staff, the admissions staff and the bed managers. I was telephoned on Saturday evening informing me there was no space for me on the Sunday list, but, then got another phone call on the Sunday at 7.00am telling me to go the hospital that day. When I rushed to get there, after a while they realized that I should not have been called as indeed, I was not on the list. Same on the Wednesday, told to come in for 7.30am - this was not necessary as I was on the afternoon list for 3.00pm.

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Response from

We are aware that there have been some problems with communications over admissions recently and have been reviewing our processes to make sure that this is addressed promptly.The Trust is intent on ensuring that patients are as complimentary about our admission processes as they are about the care they receive when they are on the ward. Thank you for letting us have your views.

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