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Care Opinion

try to rearrange an appointment

Story from nhs.uk

"try to rearrange an appointment"

About: Northern General Hospital / Respiratory medicine

Like a previous reviewer, I have been trying some 14 times now to get through to the appointments line and cancel an appointment that I can't attend as I am on holiday.

I am now looking for an email address to try my best not to waste hospital time, but as there are now only 3 days to go I will probably go down as a missed appointment.

I cannot believe that whatever time you ring they are dealing with a lot of calls you aren't even given a chance to hold on if it's urgent the recording just says ring back - goodbye

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Responses

Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust 7 years ago
Deborah Hopkinson
Patient Experience Co-ordinator,
Sheffield Teaching Hospitals NHS Foundation Trust

Submitted on 12/04/2017 at 09:27
Published on Care Opinion at 15:04

I am sorry to learn about the problems that you have had with trying to contact the clinic., I appreciate how frustrating this must be for you. Could you please contact our Patient Services Team to provide your personal details and the team will be able to take this matter up on your behalf.

The team can be contacted on telephone number 0114 271 2400 or by emailing

pst@sth.nhs.uk

Thank you.

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