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"Mastoidectomy operative care and sinus DNS care"

About: Heartlands Hospital / Ear, Nose and Throat

The excellent consultant treated me for ongoing chronic ear infection in my right ear. Right from the beginning they aimed to do the best that they can to diagnose my condition. I had a mastoidectomy operation which went smooth, both the pre-op and post-op care treated me very well with care and respect.one bad comment would be the fact that appointment co-ordinators make mistakess quite often ive had letters for appointments not come and appointments cancelled by mistake by the appointments team on a number of occasions. Currently i am still seeing this Consultant in clinic for sinus related issues, one thing i admire about this consultant is the way they teache me about my own condition and ways in which i can research about them too. I have been attending ENT since i was 10 years old overall all the staff are friendly, also the last visit i had a hearing test conducted by the audiologist, they gave me a range of advice that could help me in university accademicaly due to my hearing problems.

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Responses

Response from Heartlands Hospital 6 years ago
Heartlands Hospital
Submitted on 05/05/2017 at 16:27
Published on nhs.uk at 16:34


Dear Hasan Ayat,

Please accept my apologies for the delay in responding to your posting.

Thank you for taking the time to post your comments regarding your treatment at Heartlands Hospital.

I am sorry to hear that you have experienced problems with your appointments and I will therefore forward your posting to our Appointments team, so that they are aware of the problems that you have encountered.

I am pleased that you had such a good patient experience with your treatment under the care of the ENT Team.

I will forward your posting to the Senior ENT Team and ask that it is shared with the staff, as I am sure they will be delighted to read your comments.

Best wishes

Jenny Langham

Patient Services Officer

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